This Refund Policy explains our position on refunds for credits purchased on PinScout (pinscoutleads.com). It forms part of our Terms of Service.
1. How Billing Works (Fair Metering)
We only ever charge credits for leads we actually deliver — this is metering, not a refund:
- Credits are prepaid and consumed per delivered lead. A crawl reserves credits up front and settles against the real result count when the job finishes.
- If a crawl delivers fewer leads than reserved, the unused reservation is returned to your credit balance automatically at settlement. A crawl that finds nothing costs nothing.
- Flagged/low-confidence leads are not charged unless you explicitly choose to reveal them.
These automatic credit adjustments keep your balance accurate. They are an accounting mechanic, not a money-back refund, and never result in a payout to your card.
2. Refund Eligibility (Used vs. Unused)
- Unused → refundable. If none of the credits from a purchase have been spent, you may request a full refund of that purchase within 14 days of the transaction.
- Used → non-refundable. Once any credit from a pack has been consumed on a delivered lead — even a single credit — that purchase is final and non-refundable. We can't unsell data you have already received.
- Because credits are pooled into one balance, a purchase is treated as "used" as soon as your account consumes credits after that purchase.
- Credits already spent on delivered leads are never refundable — you received the data you paid for. Publicly sourced lead data is provided "as is."
- Subscription renewals may be refunded for the current period only if no credits from that period have been used.
- Purchases where the Service was used in violation of our Terms (e.g. abuse, chargeback fraud) are not eligible for any refund.
3. Limited Exceptions (Required by Law or Billing Error)
Nothing in this Policy removes rights you may have under applicable consumer law. In addition, we will always correct a genuine billing error:
- Duplicate charges, incorrect amounts, or unauthorized charges are reversed in full once verified.
- Where mandatory local consumer-protection law grants you a refund right that cannot be waived, we honour it.
To report a billing error, email [email protected] from the address on your account with your username/email and the Paddle receipt or order ID. We aim to respond within 3 business days.
4. Processing & Payment Provider
Payments are handled by our Merchant of Record, Paddle (Paddle.com Market Ltd), and are subject to Paddle's buyer terms. Any approved correction under Section 3 is issued back to your original payment method through Paddle and typically appears within 5–10 business days, depending on your bank or card issuer. You may also raise a billing query directly through the Paddle receipt you received by email.
5. Changes
We may update this Policy; material changes will be posted here with a new "Last updated" date.
6. Contact
Billing questions: [email protected].